Skip to main content

Password Reset Instructions

For your security, we cannot access your password to the old platform. The new platform will ask you to create a new one that meets our security requirements.

Follow these simple steps:

  1. Enter your Username, the same one you have always used
  2. Click "Next"
  3. Don't enter your old platform password, instead select "Forgot password?"
  4. On the next screen, select "Send me an email"
  5. This should be the email address you used with the old platform
  6. Go to your email and get the verification code
  7. Enter the code and click "Verify"
  8. Enter your new password using the security guidelines
  9. If acceptable, re-enter the password and click "Reset Password"
Tip: Keep this page open in one browser tab while you complete the password reset in another tab.